Coronavirus Update

Phil Pecora, president and CEO Leadership Team Genesee Regional Bank GRB
President and CEO
Philip L. Pecora

A Message from Genesee Regional Bank

President and CEO Philip L. Pecora

GRB has maintained bank operations without disruption throughout the pandemic. We have a robust work-from-home strategy and we continue to follow health official recommendations to ensure the safety of team members working in our headquarters and branch locations.

While we understand this is a challenging time, we want our customers to know that GRB is ready to help. The bank continues to provide full personal and business banking services, as well as residential mortgage lending. We are preparing to help our small business customers apply for the Second Draw PPP program in the coming days.

We believe that maintaining the financial infrastructure of the community is a critical responsibility. As a community bank, GRB remains Here. For You.

Retail Banking Updates

GRB branches remain open and ready to serve our customers with additional health and safety protocols in place.

What to Expect

Man opening a door to a business

For in-branch transactions, we are taking every precaution to ensure a safe environment for our team members and our customers. Please be aware of the following safety protocols, in accordance with New York state requirements, when entering the branches:

  • Stop at the sign-in table first. Sanitizer will be available for your convenience.
  • Make sure to bring a mask with you in case social distancing requirements cannot be maintained.
  • If you are wearing a mask, you may be asked to remove it briefly for identification purposes.
  • Our personal bankers will have Plexiglas shields in place for all transactions.

Please check back periodically for any changes or updates and we still encourage everyone to use our convenient drive-thru services and online banking applications for regular transactions.

Appointment Services

To ensure we can serve you quickly and to help minimize the number of people in our locations, we still recommend that customers with specific business needs schedule an appointment in advance for any of GRB’s branch locations. Examples include:

  • Coin order
  • Medallion signature guarantee
  • Notary service
  • Wire transfer

Brighton Headquarters

1850 South Winton Road
Rochester, N.Y, 14618
585.249.1540
585.218.4289 (fax)
24-hour ATM and Night Depository

Greece Branch

4180 West Ridge Rd.
Rochester, N.Y, 14626
585.663.8930
585.663.4089 (fax)
24-hour ATM and Night Depository

Pittsford Branch

3380 Monroe Avenue
Rochester, N.Y, 14618
585.218.4280
585.218.4288 (fax)
24-hour ATM and Night Depository

Stimulus Checks

Distribution of the second round of Economic Impact Payments has begun. This may result in increased volume to our online and mobile banking apps, as well as in our retail branches. We apologize for any delays you may experience. Please visit the IRS website for information related to amounts and timing of the stimulus disbursements.

Fraud Prevention

Avoid Scams Related to the Coronavirus

The Federal Bureau of Investigation (FBI) has noted a number of scams appearing related to the rollout of the vaccine process.

Icon with Fraud warning

Be aware of the following potential indicators of fraudulent activity related to the COVID-19 vaccine:

  • Advertisements for the vaccine through social media platforms, email, telephone calls, online, or from unsolicited/unknown sources.
  • Requests asking you to pay upfront or out of pocket to obtain the vaccine.
  • Offers for early access to the vaccine or to ship doses of the vaccine in exchange for payment of a deposit or fee.
  • Unsolicited emails, telephone calls, or personal contact from someone claiming to be from a medical office, insurance company, or COVID-19 vaccine center requesting personal and/or medical information to determine eligibility to obtain the vaccine or participate in clinical vaccine trials.

Tips to avoid COVID-19 vaccine-related fraud:

  • Consult the state’s health department website for up-to-date information about authorized vaccine distribution channels and only obtaining a vaccine through such channels. https://covid19vaccine.health.ny.gov
  • Check the FDA’s website (fda.gov) for current information and vaccine updates.
  • Don’t share your personal or health information with anyone other than known and trusted medical professionals.
  • Check your medical bills and insurance explanation of benefits (EOBs) for any suspicious claims and promptly report any errors to your health insurance provider.

Fraud Reporting

If you think you may have been the victim of a scam, contact GRB immediately at 585.249.1540. If you need to make a report outside of business hours, please refer to the Security Resources page on our website for assistance.

You should report scams or any attempted fraud involving the Coronavirus to government agencies via telephone or online at:

  • FBI hotline: 1-800-CALL-FBI or tips.fbi.gov
  • Health and Human Services Office of the Inspector General hotline: 1-800-HHS-TIPS or tips.hhs.gov
  • Centers for Medicare & Medicaid Services hotline: 1-800-MEDICARE

Online and Mobile Banking

From a convenience and safety perspective, we encourage you to utilize digital banking channels including online/mobile banking and remote check deposit.  Please contact us at 585-249-1540 should you need assistance with digital banking access or functionality

More information on our digital banking solutions can be found here:

Digital Wallet for Personal and Business