Coronavirus Update

Phil Pecora, president and CEO Leadership Team Genesee Regional Bank GRB
President and CEO
Philip L. Pecora

A Message from Genesee Regional Bank

President and CEO Philip L. Pecora

GRB has taken a number of significant measures to ensure we maintain bank operations without disruption. Our work-from-home strategy has been deployed and we continue to follow health official recommendations to ensure the safety of team members working in our headquarters and branch locations.

While we understand this is a challenging time, we want our customers to know that GRB is ready to help. The bank continues to provide full personal and business banking services, as well as residential mortgage lending.

We believe that maintaining the financial infrastructure of the community is a critical responsibility. As a community bank, GRB remains Here. For You.

Reopening Updates

Branch Lobbies Reopening Monday, July 6

We are happy to announce that GRB will be reopening its lobby locations in Pittsford and Greece at 8:55 a.m. on Monday, July 6 for regular hours.

We appreciate your patience over the last few months and we look forward to resuming our operations.

What to Expect

Man opening a door to a business

For in-branch transactions, we are taking every precaution to ensure a safe environment for our team members and our customers. Please be aware of the following safety protocols, in accordance with New York state requirements, when entering the branches:

  • Stop at the sign-in table first. Sanitizer will be available for your convenience.
  • Make sure to bring a mask with you in case social distancing requirements cannot be maintained.
  • If you are wearing a mask, you may be asked to remove it briefly for identification purposes.
  • Our personal bankers will have Plexiglas shields in place for all transactions.

Please check back periodically for any changes or updates and we still encourage everyone to use our convenient drive-thru services and online banking applications for regular transactions.

Additional Considerations

Since March 23, GRB has offered deferred payments on consumer loans and suspended fees associated with ATM withdrawals, service charges on checking and savings accounts, and more. As of Monday, July 6, all fee waivers will be discontinued. This includes:

  • Insufficient Funds (NSF) fees
  • Monthly service charge fees on deposit accounts (checking and savings)
  • Early withdrawal penalties on certificates of deposit (CDs)
  • ATM surcharge fees

GRB will still be eliminating the Reg D fees and limit of six (6) transactions per month on Savings and Money Market accounts until further notice.

Appointment Services

To ensure we can serve you quickly and to help minimize the number of people in our locations, we still recommend that customers with specific business needs schedule an appointment in advance for any of GRB’s branch locations. Examples include:

  • Coin order
  • Medallion signature guarantee
  • Notary service
  • Wire transfer

Brighton Headquarters

1850 South Winton Road
Rochester, N.Y, 14618
585.249.1540
585.218.4289 (fax)
24-hour ATM and Night Depository

Greece Branch

4180 West Ridge Rd.
Rochester, N.Y, 14626
585.663.8930
585.663.4089 (fax)
24-hour ATM and Night Depository

Pittsford Branch

3380 Monroe Avenue
Rochester, N.Y, 14618
585.218.4280
585.218.4288 (fax)
24-hour ATM and Night Depository

Cyber Security and Fraud

Avoid Scams Related to the Coronavirus

The Federal Bureau of Investigation (FBI), Federal Trade Commission (FTC) and Department of Justice (DOJ) are all reporting a spike in the number and diversity of financial and cyber crimes related to Coronavirus.

Some of these scams promise false cures while others offer high-demand food or paper products online. Their only goal, however, is to steal your credit card information. For your safety, we encourage you to be extremely cautious during this time and look for these common signs of fraud, as noted by the FTC:

  • Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
  • Ignore online offers for vaccinations and home test kits. Scammers are trying to get you to buy products that aren’t proven to treat or prevent the Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.
  • Fact-check information. Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit https://www.coronavirus.gov/ for information.
  • Know who you’re buying fromOnline sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
  • Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Do your homework when it comes to donations. Whether through charities or crowdfunding sites, don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it!

Fraud Reporting

If you think you may have been the victim of a scam, contact GRB immediately at 585.249.1540. If you need to make a report outside of business hours, please refer to the Security Resources page on our website for assistance.

You should also report scams or any attempted fraud involving the Coronavirus to government agencies via telephone or online at:

Online and Mobile Banking

From a convenience and safety perspective, we encourage you to utilize digital banking channels including online/mobile banking and remote check deposit.  Please contact us at 585-249-1540 should you need assistance with digital banking access or functionality

More information on our digital banking solutions can be found here:

Digital Wallet for Personal and Business