Home > Customer Satisfaction Survey Customer Satisfaction Survey Thank you for choosing Genesee Regional Bank to finance your home. We are dedicated to customer satisfaction and your feedback on the mortgage process is very important to us.GeneralFirst and Last Name(Required) Name of your Mortgage Originator(Required) HiddenEmail How were you referred to GRB for your mortgage? (select all that apply)(Required) GRB Employee Advertising Realtor Web search GRB Bank Customer Friend Social media Past GRB Mortgage customer Home Builder Would you recommend GRB to a friend or relative?(Required) Yes No Please rate your overall experience with GRB (5 is excellent, 1 is poor)(Required) 5 4 3 2 1 Mortgage OriginatorHelped you feel comfortable throughout the process (5 is excellent, 1 is poor) 5 4 3 2 1 Responsiveness to calls/emails (5 is excellent, 1 is poor) 5 4 3 2 1 Clearly explained interest rates/fees, mortgage options (5 is excellent, 1 is poor) 5 4 3 2 1 Overall satisfaction with your Mortgage Originator (5 is excellent, 1 is poor) 5 4 3 2 1 Mortgage ProcessorYou received timely updates about the status of your loan (5 is excellent, 1 is poor) 5 4 3 2 1 Communications were clear and set appropriate expectations (5 is excellent, 1 is poor) 5 4 3 2 1 You were treated with respect (5 is excellent, 1 is poor) 5 4 3 2 1 Responsiveness to calls/emails (5 is excellent, 1 is poor) 5 4 3 2 1 Overall satisfaction with your Mortgage Processor (5 is excellent, 1 is poor) 5 4 3 2 1 Closing ProcessWhat kind of closing did you have?(Required) eClosing (mostly online, brief in-person meeting for final signatures) In-office closing (hard copy signatures, all in person) You received adequate instruction about the Closing process (5 is excellent, 1 is poor) 5 4 3 2 1 Your questions were answered in a clear and concise manner (5 is excellent, 1 is poor) 5 4 3 2 1 You were treated with respect (5 is excellent, 1 is poor) 5 4 3 2 1 Your calls/emails were returned in a reasonable timeframe (5 is excellent, 1 is poor) 5 4 3 2 1 Overall satisfaction with the Closing process (5 is excellent, 1 is poor) 5 4 3 2 1 Additional feedbackPlease share any comments about your experience working with GRB for your mortgage.If you know of anyone else who could benefit from working with GRB to refinance a mortgage or purchase a home, please provide their name and contact information below.Which banking products or services do you use on a regular basis (check all that apply) Personal checking Business checking Home Equity Loan/Line of Credit Online/Mobile banking Credit card Personal savings Business savings Personal loan Virtual check deposit Health Savings Account (HSA) CDs Money Market Debit card Other (add description below) Describe any other banking services you useWe often share feedback from our clients in our marketing. We do not use last names or photos. However, if you would like to opt out, please check the box below: Do not share my feedback or comments CommentsThis field is for validation purposes and should be left unchanged. Δ
