GRB Experience Feedback

At Genesee Regional Bank (GRB), we believe every interaction is an opportunity—whether to celebrate what’s working well or to learn how we can improve. 

Whether you’ve had a great experience or encountered a challenge, we want to hear from you. That’s why we’ve created this direct line to our Executive Team through the form on this page. Every submission is reviewed within one business day, ensuring your concerns or compliments are seen and acted upon promptly.

If you’re in the middle of a transaction and need help, this is the place to escalate your concerns for a fast response. We’re committed to delivering a banking experience that reflects your needs and expectations—and your input helps us get there.

Please take a moment to share your thoughts. We’re listening, and we’re ready to respond.

provide your feedback

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Please let us know what's on your mind. We want to hear from you!