Skip to main content

Here.
For You.

GRB provides support for businesses and individuals throughout the local community with commercial banking, home mortgage and personal services.

Here.
For You.

GRB advocates for business owners to help strengthen their enterprises and grow their workforce here at home.

Here.
For You.

GRB's local knowledge, competitive lending options and superior service help buyers purchase homes, deepening the roots of our community.

Here.
For You.

GRB offers competitive rates and personal banking services to support every stage of your life.

Here.
For You.

GRB blends personal service and technology solutions for banking tailored to meet your needs.

Here.
For You.

GRB supports businesses and individuals throughout the local community with business banking, home mortgage and personal services. 

Here.
For You.

GRB advocates for business owners to help strengthen their enterprises and grow their workforce here at home.

Here.
For You.

GRB's local knowledge, competitive lending options and superior service help buyers purchase homes, strengthening the roots of our community.

Here.
For You.

GRB blends personal service and technology solutions for banking tailored to meet your needs.

Here.
For You.

GRB offers competitive rates and personal banking services to support every stage of your life.

credit card Point of Sale systemYour time should be spent managing your business, not managing credit card processing costs and maintenance. GRB offers a range of capabilities designed to make payment card processing fast and easy for your business. With flexible equipment arrangements, a local service team and easy-to-read statements, GRB helps streamline your merchant services relationship and may even save you money.

Features:

  • Dedicated GRB team for set up and support
  • Competitive rates
  • Straightforward pricing
  • Easy-to-read statements
  • Equipment rental or purchase options
  • Offsite mobile service

Your GRB Merchant Services Team

Kiley, Christopher
Banking Officer, Merchant Services Relationship Manager
585-360-1395
This email address is being protected from spambots. You need JavaScript enabled to view it.

Williams, Tyler
Merchant Services Sales Associate
585-410-2348

This email address is being protected from spambots. You need JavaScript enabled to view it.  View Tyler's Linkedin

For more information about GRB’s Merchant Card Services or for a free cost comparison of your existing merchant services contract, please call us at 585-249-1540 and ask to speak to a GRB Merchant Services specialist. Or fill out an online form and one of our specialists will reach out to you and provide more information on how GRB simplifies Merchant Services for so many Rochester businesses.

Merchant Services Education and Information

3 Indications That Prove It’s Time to Switch Merchant Accounts

Posted by MerchantPro Express on Aug 12, 2016

Some people are blatantly unhappy with their merchant service provider, but they just haven’t bothered to look for another one, while others may still need to realize how beneficial it would be if they found a better provider. Here are several indications that should alert you that the time to switch is now.

You shouldn't be stuck with a merchant provider who doesn't deliver good results. We recommend you assess your current account and learn more about other merchant service providers. Once you make the change, we know you'll be glad you did.

Three reasons to switch merchant accounts are:

1. You Can’t Reach Your Merchant Service Provider

There are going to be times when you want to ask your merchant service provider questions. But if you are unable to get hold of someone without waiting on the phone for what feels like eternity, or you cannot get a straight answer, you’re going to get frustrated and your question will remain unanswered.

Large merchant service providers have a tendency to be more impersonal when they deal with their customers. While having access to updated credit card processing equipment (see #3) is important, you should look for a merchant service provider who treats you like you're more than just another anonymous caller. If you don’t feel this way with your current provider, you may want to consider another one who makes you feel like you matter to them.

2. You’re Being Charged Useless Fees

Service packages. Breach Insurance. While they may seem legitimate, they are not necessary. And since business owners typically don't know which fees are hidden fees, identifying them on your credit card processing statement may impossible to do. But you could be overpaying for your merchant services. First, you should find out what you’re paying now. Then contact other merchant service providers to see what they offer. Remember, you don’t have to make any rash decisions—and you shouldn’t—but it doesn’t hurt to learn about all available options. Often times, the simple act of soliciting quotes—even if you’re not completely sure how to analyze them—can lead to lower processing fees.

3. Your Credit Card Processing Equipment Isn’t Effective

Do you feel like your credit card processing solutions are way too slow? Are you interested in obtaining EMV equipment? Having access to the latest technology is an essential part of owning a business because it can keep you operating efficiently. Not only does it make daily activities easier for you and your employees, but it also improves your customers’ experiences. Faster check-outs. Better data protection. Your merchant service provider should be helping you achieve these goals—not holding you back.

If any of these things are happening to you, then it's time to switch merchant accounts.

Here. For You.

As a privately held bank in Monroe County, we have a keen understanding of the region, and can provide fast, common-sense decisions. By reinvesting deposits in loans locally, we help grow businesses and nurture neighborhoods. To support the community, our team members contribute significant time, talent and treasure.

In the face of continued bank mergers, acquisitions and consolidations,
GRB remains Here. For You.

Here...With Home Mortgage Support

At GRB, our experienced mortgage professionals deliver the highest level of service and local decision-making that expedites the process from pre-approval to closing. At GRB, we’re here for you. It’s why GRB has emerged as a leading local mortgage leader. 

Home Mortgage >

Here...To Help Grow Rochester Business

Begin quote symbolFor both business and personal banking, GRB has been here for us and embraces the Isaac motto 'when you need us, we'll be there.'End quote symbol
Ray Isaac, Isaac Heating and Air Conditioning
Commercial Banking >

Here...For Your Day-to-Day Banking Needs

We understand your personal banking needs are unique, so we offer a comprehensive range of products. Whether it’s managing your day-to-day banking, purchasing a new or used car, remodeling the basement, or putting on that new addition, GRB can help.
Personal Banking >

Here...For Rochester Blog

Happy Anniversary!
Happy Anniversary!

It seems like only yesterday that GRB moved its headquarters to the new building at 1850 South Winton Road.  But it has been one year already and we took a few moments to celebrate with all of the employees who put in extra hours to make the move possible, and with those who have joined us since.  The building is a sign of the bank's growth -- past and future.  We are grateful for the wonderful employees, board members, partners and clients who helped make it all possible.  Thank you!

Photo of people attending GRB anniversary party

 

GRB Recognized as
GRB Recognized as "Best Company" for Fifth Time

We are pleased to announce that GRB has been named to the 2017 "Best Companies to Work for in New York" list. This is the fifth year that GRB has appeared on the "Best Companies" list in the small/medium size category. Rankings in the annual program are chosen based on employee responses to the engagement and satisfaction survey, as well as the employer-provided benefits and policies questionnaire. GRB ranked 35th this year.  Thank you to our employees for their hard work and commitment to our clients. You are truly "The Best!"

 

New GRB Videos Highlight Mortgage Information and GRB Workplace
New GRB Videos Highlight Mortgage Information and GRB Workplace

Check out our YouTube channel for some new videos! You'll find some great advice on securing a residential mortgage and information on working at -- and with -- GRB.  The team put a tremendous amount of work into these videos and we hope you find them beneficial. 

Don't forget to "Subscribe" to our channel so you always get the latest updates on new videos posted by GRB. http://bit.ly/GRBYouTube