Here.
For You.

GRB provides support for businesses and individuals throughout the local community with commercial banking, home mortgage and personal services.

Here.
For You.

GRB advocates for business owners to help strengthen their enterprises and grow their workforce here at home.

Here.
For You.

GRB's local knowledge, competitive lending options and superior service help buyers purchase homes, deepening the roots of our community.

Here.
For You.

GRB offers competitive rates and personal banking services to support every stage of your life.

Here.
For You.

GRB blends personal service and technology solutions for banking tailored to meet your needs.

Here.
For You.

GRB supports businesses and individuals throughout the local community with business banking, home mortgage and personal services. 

Here.
For You.

GRB advocates for business owners to help strengthen their enterprises and grow their workforce here at home.

Here.
For You.

GRB's local knowledge, competitive lending options and superior service help buyers purchase homes, strengthening the roots of our community.

Here.
For You.

GRB blends personal service and technology solutions for banking tailored to meet your needs.

Here.
For You.

GRB offers competitive rates and personal banking services to support every stage of your life.

credit card Point of Sale systemYour time should be spent managing your business, not managing credit card processing costs and maintenance. GRB offers a range of capabilities designed to make payment card processing fast and easy for your business. With flexible equipment arrangements, a local service team and easy-to-read statements, GRB helps streamline your merchant services relationship and may even save you money.

Features:

  • Dedicated GRB team for set up and support
  • Competitive rates
  • Straightforward pricing
  • Easy-to-read statements
  • Equipment rental or purchase options
  • Offsite mobile service

Your GRB Merchant Services Team

Kiley, Christopher
Banking Officer, Merchant Services Relationship Manager
585.360-1395
This email address is being protected from spambots. You need JavaScript enabled to view it.

McKenzie, Reece
Vice President, Group Manager, Commercial Banking
585.419-0101

This email address is being protected from spambots. You need JavaScript enabled to view it.  View Reece McKenzie's Linkedin

For more information about GRB’s Merchant Card Services or for a free cost comparison of your existing merchant services contract, please call us at 585.249.1540 and ask to speak to a GRB Merchant Services specialist. Or fill out an online form and one of our specialists will reach out to you and provide more information on how GRB simplifies Merchant Services for so many Rochester businesses.

Merchant Services Education and Information

3 Indications That Prove It’s Time to Switch Merchant Accounts

Posted by MerchantPro Express on Aug 12, 2016

Some people are blatantly unhappy with their merchant service provider, but they just haven’t bothered to look for another one, while others may still need to realize how beneficial it would be if they found a better provider. Here are several indications that should alert you that the time to switch is now.

You shouldn't be stuck with a merchant provider who doesn't deliver good results. We recommend you assess your current account and learn more about other merchant service providers. Once you make the change, we know you'll be glad you did.

Three reasons to switch merchant accounts are:

1. You Can’t Reach Your Merchant Service Provider

There are going to be times when you want to ask your merchant service provider questions. But if you are unable to get ahold of someone without waiting on the phone for what feels like eternity, or you cannot get a straight answer, you’re going to get frustrated and your question will remain unanswered.

Large merchant service providers have a tendency to be more impersonal when they deal with their customers. While having access to updated credit card processing equipment (see #3) is important, you should look for a merchant service provider who treats you like you're more than just another anonymous caller. If you don’t feel this way with your current provider, you may want to consider another one who makes you feel like you matter to them.

2. You’re Being Charged Useless Fees

Service packages. Breach Insurance. While they may seem legitimate, they are not necessary. And since business owners typically don't know which fees are hidden fees, identifying them on your credit card processing statement may impossible to do. But you could be overpaying for your merchant services. First, you should find out what you’re paying now. Then contact other merchant service providers to see what they offer. Remember, you don’t have to make any rash decisions—and you shouldn’t—but it doesn’t hurt to learn about all available options. Often times, the simple act of soliciting quotes—even if you’re not completely sure how to analyze them—can lead to lower processing fees.

3. Your Credit Card Processing Equipment Isn’t Effective

Do you feel like your credit card processing solutions are way too slow? Are you interested in obtaining EMV equipment? Having access to the latest technology is an essential part of owning a business because it can keep you operating efficiently. Not only does it make daily activities easier for you and your employees, but it also improves your customers’ experiences. Faster check-outs. Better data protection. Your merchant service provider should be helping you achieve these goals—not holding you back.

If any of these things are happening to you, then it's time to switch merchant accounts.

Here. For You.

As a privately held bank in Monroe County, we have a keen understanding of the region, and can provide fast, common-sense decisions. By reinvesting deposits in loans locally, we help grow businesses and nurture neighborhoods. To support the community, our team members contribute significant time, talent and treasure.

In the face of continued bank mergers, acquisitions and consolidations,
GRB remains Here. For You.

Here...With Home Mortgage Support

At GRB, our experienced mortgage professionals deliver the highest level of service and local decision-making that expedites the process from pre-approval to closing. At GRB, we’re here for you. It’s why GRB has emerged as a leading local mortgage leader. 

Home Mortgage >

Here...To Help Grow Rochester Business

Begin quote symbolFor both business and personal banking, GRB has been here for us and embraces the Isaac motto 'when you need us, we'll be there.'End quote symbol
Ray Isaac, Isaac Heading and Air Conditioning
Commercial Banking >

Here...For Your Day-to-Day Banking Needs

We understand your personal banking needs are unique, so we offer a comprehensive range of products. Whether it’s managing your day-to-day banking, purchasing a new or used car, remodeling the basement, or putting on that new addition, GRB can help.
Personal Banking >

Here...For Rochester Blog

GRB Mortgage Starts New Year with Benefit for Open Door Mission
GRB Mortgage Starts New Year with Benefit for Open Door Mission

As a residential mortgage provider, GRB has the pleasure of helping hundreds of individuals and families buy homes each year.  As we begin the new year and feel the temperatures dropping outside, it's hard not to think about those who cannot come home to a warm, safe home.  In Rochester and Monroe County, those who are homeless number in the hundreds on any given night. 

To help the Open Door Mission, one of our community's leading resources for the homeless, GRB Mortgage will donate $25 for every home mortgage application taken in the month of January 2017.  GRB is also collecting donations of coffee, sugar, paper products, bath towels, socks and underwear for men, boots and clothing for women and children, men's flipflops and twin bed sheets.  The donation box is in our lobby at 1850 South Winton Road.

More Merchants Requiring a PIN with Debit Transactions
More Merchants Requiring a PIN with Debit Transactions

Whether you are shopping brick and mortar or online, making sure you are able to do so in a secure manner and as easily as possible is crucial. Please note the following tips:

More Merchants are Requiring a PIN with Debit Transactions - In an effort to reduce fraud, many merchants are requiring that debit card users input their Personal Identification Number (PIN) for transactions.  This may be a new policy for merchants that have never required a PIN or signature for debit transactions in the past.  Make sure you know your PIN if using your debit card.  If prompted during a transaction, still select "debit" at the merchant's terminal then enter your PIN. 

Stay Safe from Fraud when Shopping Online - During the holidays, you may significantly expand the number of merchants you deal with online.  This can provide additional exposure for fraud.  The Federal Trade Commission recommends a number of simple safeguards for online shopping to keep your financial information secure.  Please see the additional article on our Blog for details.

GRB Moves Up in Top 100 Rankings
GRB Moves Up in Top 100 Rankings

“Appearing on the Top 100 list is a tremendous honor.  This year, I cannot say enough about the employee team here at GRB.  Through the move to our new headquarters and all the growth in our business, they remained focused and continued to deliver the high level of personal service that sets us apart as a community bank,” said GRB President and CEO Phil Pecora.  “We are also pleased to note that quite a few of our partners and customers were also recognized on this year’s Top 100 list.  It is a pleasure to work with quality organizations that have made such a positive impact on our community.” 

The Top 100 program recognizes Rochester’s reputation as a region of innovation spurred by a strong entrepreneurial spirit.  To be eligible for the Rochester Chamber Top 100, businesses must be independent, privately held, headquartered in the nine-county Finger Lakes region, and have revenue of at least $1 million in each of the three most recent fiscal years. 

The 2016 Rochester Chamber Top 100 companies combined for nearly $14 billion in revenue and employed more than 104,000 people in the last fiscal year.