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Welcome to the GRBblog! Get to know GRB, Rochester's only locally owned and managed commercial bank. A commercial bank, but also a community bank, with an entrepreneurial spirit about everything we do. We're committed to Growing Rochester Business and making our community a better place to live and work.

The GRBblog is where we post bank news and information, stories about the great organizations we support, and share relevant local and national business news.

Jean Gardner

Jean Gardner

Jean is the Human Resources Manager at GRB.

Posted by on in GRB Employees

We are recognizing our Personal Bankers and all they do for GRB, in celebration of National Tellers' Appreciation Week. We consider our Personal Banking team more than tellers; they handle routine transactions, but also work to build relationships with our clients. Kudos to our Greece and Pittsford branch Personal Bankers for the high level of customer service they provide day in and day out. 

 

Linda Makowiecki, manager of the Greece branch, notes that the Personal Bankers exemplify GRB's trait of "Remarkable Customer Service," and that she is proud to be part of the team.

 

Pittsford branch manager Ben Norton echoes those sentiments, adding that the team always goes the extra mile to make customers feel welcome, doing whatever it takes to help meet their financial needs. 

 

 

Greece branch

 

Pittsford branch

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Posted by on in GRB News

In his regular column, On Performance, for the Rochester Business Journal, Brand Integrity's Gregg Lederman writes about the importance of branding and company culture to drive performance and profits.

 

The October 26, 2012 column suggested using a 60-second reminder to keep company values top of mind, with employees "living" them on a daily basis. As Lederman mentions in the article, in 2011, GRB worked with Brand Integrity to refresh our values, add actionable behaviors, and created the GRB Experience:

 

  • Lead by Example (how we do our best work)
  • Unified Team (how we depend on each other)
  • Remarkable Client Experience (how we delight our clients)

 

These values are what GRB employees strive to deliver to both each other and our clients every day. The 60-second reminder that we use here is regularly scheduled meeting agenda items. At weekly meetings, managers from all departments discuss with their teams the tenets of our values, or examples of the values in action.

 

In no small part because of this weekly attention to our values, GRB's scores on an employee survey of how consistently the behaviors were delivered increased almost 10%. Sixty seconds a week, worked into already existing meetings, is strengthening our brand because our employees are actively engaged with it.

 

Read Gregg's full column here.

 

 

Tagged in: GRB Experience RBJ
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Posted by on in GRB Employees

Cathy Doran has been hired as a Senior Collateral & Documentation Specialist.  She previously worked for 6 years at RBS Citizens, NA as a Commercial Banking Loan Specialist. Cathy resides in Pittsford with her husband and 2 daughters.

 

Sharon Brownyard has been hired as Collateral and Documentation Specialist. She previously worked for Northwest Savings Bank for the past five and a half years in various capacities. Sharon resides in Irondequoit with her husband, Tom.

 

Nick Urbanik has joined GRB as Internal Bank Auditor at the Linden Oaks location. Nick previously worked at Deloitte & Touche as a Consultant and has 5 years of combined audit experience with Deloitte & Touche and Stewart Title. Nick resides in Brighton with his wife and two kids. 

 

 

 

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Posted by on in GRB Employees

Recently promoted to Portfolio Manager, Tim Levine is a true GRB success story.  He originally joined the bank in January, 2011 as a Credit Analyst Intern while completing his degree at St. John Fisher College.  Tim quickly mastered his position, and made significant contributions to the Commercial Credit team. 

 

 

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Posted by on in GRB News

We've broken out the pedometers...the Eat Well Live Well Challenge has begun!

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